This change brings with it exciting new opportunities to both our people and to you, our customers.
If you are a client of Cole Maguire, please contact Cole direct:
Bernside Group Pty Ltd ATF Maguire Family Trust (ABN 98 174 884 433) as Authorised Representative (1279704) of Robinson Insurance Broking Services Pty Ltd.
Office: 08 6169 3540
Mobile: +61 418 921 118
Direct: 08 6169 3545
Address: Suite 2, 39 Flynn Street, Wembley 6014
Mail: PO Box 2246, Churchlands WA 6018
Why did we change?
Scale provides more opportunities to innovate and develop and in an evolving marketplace, it is important for us to stay ahead of the game by investing in our capability and development of market leading practices.
To help unlock this potential we have recently joined forces with Areté and going forward, our activities will occur under the new entity.
Visit the new Areté Risk & Insurance Solutions website:
You will notice our existing logo will be replaced by our new Areté logo on all new documentation from 11th April 2024. After that date, any new financial services will be provided under a different Australian Financial Services License No. 232703 through Areté Risk & Insurance Solutions and in accordance with the Areté Risk & Insurance Solutions – Financial Services Guide (FSG). You have now landed on our new website as Areté , we welcome you to save the URL: https://areterisk.com.au
There will be no changes to your existing insurance policies.
If you wish to contact Robinson Insurance Broking Services Pty Ltd about any services provided to you prior to 11th April 2024 (including complaints), please see below for details of Robinson Insurance Broking Services.
Robinson Insurance Broking Services Pty Ltd (ACN 124 048 773) ATF the Robinson Family Trust (ABN 16 347 196 876)
AFSL Number: 495910
ABN: 16 347 196 876
Financial services may also be provided by Bernside Group Pty Ltd ATF Maguire Family Trust (ABN 98 174 884 433) as Authorised Representative (1279704) of Robinson Insurance Broking Services Pty Ltd.
Tel: (08) 6169 3540
Level 1, Suite 2
39 Flynn Street
WEMBLEY, WA 6014
Email: info@robinsoninsurance.com.au
Please note, we will still be able to receive emails sent to our existing address in the short term.
If you wish to obtain a copy of the previous Robinson Insurance Broking Services Pty Ltd – Financial Services Guide (FSG), please contact us on 1300 509 559.
No. Everything remains the same for you and your current insurances.
Your existing individual broker will remain the same as before, if there are any changes of appointed brokers in the future you will be notified. From the 11th of April 2024, they will be providing your services through a different financial services provider: Areté Risk & Insurance Partners Pty Ltd T/as Areté Risk & Insurance Solutions – ABN 40 098 080 810 – AFSL 232703
No. All existing policies arranged by Robinson Insurance Broking Services Pty Ltd and using the old logo will still be valid and effective.
At this stage we will not be making any changes to our office locations.
If you wish to make a complaint about any services provided to you by Robinson Insurance Broking Services Pty Ltd prior to 11th April 2024, contact us at:
Email: info@robinsoninsurance.com.au
Phone: (08) 6169 3540
Level 1, Suite 2
39 Flynn Street
WEMBLEY, WA 6014
Or by Arete Risk and Insurance Solutions after 11th of April 2024, contact us at:
Email: info@areterisk.com.au
Phone: 1300 509 559
If you have a complaint, you should tell us about it by contacting us directly. We will endeavour to resolve your complaint within the first 1 – 5 business days, although if we have not been able to resolve this within 15 business days, we can escalate this to our Internal Dispute Resolution Team. If unresolved, we will provide you with an update at least every 10 business days. A response will be provided to you within a maximum of 30 calendar days from your original complaint.
Alternately, you may contact Arete Risk & Insurance Solutions direct:
Email: compliance@areterisk.com.au
Phone: 1300 509 559
Level 7, 545 Queen Street
Brisbane Qld 4000
If, after 30 days the dispute is still not resolved in a manner acceptable to you, you have the right to contact our external resolution service: Arete Risk & Insurance Solutions and Robinson Insurance Broking Services are members of this independent dispute resolution service.
The Australian Financial Complaints Authority (AFCA): –
Online: www.afca.org.au
Post: GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678
Email: info@afca.org.au
Time limits may apply to complain to AFCA, so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.
If you have any questions in relation to the above information or require any further information, please don’t hesitate to contact us.
Robinson Insurance Broking Services Pty Ltd (ACN 124 048 773) ATF the Robinson Family Trust (ABN 16 347 196 876)
AFSL Number: 495910
ABN: 16 347 196 876
Financial services may also be provided by Bernside Group Pty Ltd ATF Maguire Family Trust (ABN 98 174 884 433) as Authorised Representative (1279704) of Robinson Insurance Broking Services Pty Ltd.
Tel: (08) 6169 3540
Level 1, Suite 2
39 Flynn Street
WEMBLEY, WA 6014
Email: info@robinsoninsurance.com.au
Please note, we will still be able to receive emails sent to our existing address in the short term.
Please contact your nearest Arete Risk & Insurance Solutions office or your broker anytime and we will assist.
You can also find more information about Arete on the website.
Visit the Arete website at: https://areterisk.com.au/
General Advice Disclaimer
The information provided here is general advice only and has been prepared without taking into account your objectives, financial situation or needs.
© 2023 All Rights Reserved. Areté Risk & Insurance Partners Pty Ltd T/as Areté Risk & Insurance Solutions - ABN 40 098 080 810 - AFSL 232703
