Robinson Insurance
Broker of the Year
Explorers Plus

You are here: Robinson Insurance Broking Services > Services > Products > Claims Management

Claims Management

We manage our client’s claims from start to finish. Our goal is to reduce the burden of making a claim by ‘making it easy’ for the client.

Typically we will:

  • Discuss the circumstances of the loss and the policy coverage with you to determine how best to submit the claim.
  • Help by lodging the initial claim notification to the insurer by phone and pre-populating a claim form if one is required.
  • Use preferred experienced loss adjusters who understand our client’s business, are efficient and decisive.
  • Explain to you upfront what information will be required to expedite the claim.
  • Be mindful of what settlement is best for your business (repair or replacement) and negotiate with the insurer a settlement that works for you.
  • Regularly inform you on the progress of your claim until a full settlement is reached.